Privacy Policy

Effective Date: October 27, 2026 | Last Updated: October 27, 2026

This Privacy Policy describes how Real Builds LLC, doing business as VendorsCert and PactIQ ("Company", "we", "our", or "us"), collects, uses, stores, and protects information when you use our websites (https://vendorscert.com), automated vendor compliance platform, AI document review engine, and PactIQ electronic signature and cloud fax services (collectively, the "Services").

1. Categories of Information We Collect

• Account & Corporate Contact Data: Full name, company name, job title, business email address, telephone number, and billing address provided during account registration or vendor onboarding.
• Vendor Compliance & Tax Documentation: Certificates of Insurance (ACORD 25, 27, 28), policy numbers, carrier details, coverage limits, endorsements, state/federal contractor licenses, safety records, and IRS Form W-9 / tax identification numbers (TIN/EIN).
• PactIQ Electronic Signature & Audit Trail Metadata: Signer names, email addresses, IP addresses, browser user-agent strings, geolocation metadata (if enabled), UTC timestamps, signature/initials images, cryptographic SHA-256 document hashes, and inbound/outbound cloud fax transmission logs.
• Billing & Payment Data: Subscription payments and PactIQ Sign-and-Pay transactions are processed by Stripe, Inc. Real Builds LLC does not store raw credit card numbers, CVV codes, or unencrypted bank routing details on its servers.

2. How We Use Your Information

• To provide, maintain, and secure the VendorsCert compliance portal and PactIQ e-signature workflows.
• To perform automated optical character recognition (OCR) and AI-assisted compliance verification against your configured insurance and licensing rules.
• To generate immutable, tamper-evident ESIGN Act and UETA audit trails for executed documents and cloud faxes.
• To send automated compliance deficiency notices, policy expiration reminders (60/30/15/7 days), and transactional signature requests via email, SMS, or fax.

3. AI Processing & Zero Training Guarantee

Uploaded compliance documents, W-9s, and contracts processed through our AI compliance review engine are transmitted via encrypted API channels strictly for data extraction and deficiency scoring. Your confidential vendor documents and contracts are never used to train public third-party foundation AI models.

4. Data Security, Encryption & Retention

We implement administrative, technical, and physical safeguards designed to protect sensitive business records:

• Encryption in Transit & at Rest: All data traffic is encrypted via TLS 1.3. Stored documents, tax forms, and executed agreements are encrypted at rest using AES-256 encryption within Google Cloud / Firebase infrastructure.
• Cryptographic Integrity: Executed PactIQ agreements are sealed with a SHA-256 cryptographic digest.
• Retention Schedule: Active compliance records are retained for the duration of your subscription. Completed PactIQ signature audit logs are retained for a minimum of seven (7) years to satisfy statutory audit and legal admissibility requirements, unless earlier deletion is requested in writing by the verified account controller.

5. Subprocessors & Third-Party Disclosures

Real Builds LLC does not sell, rent, or broker personal information or vendor lists. We share data solely with vetted infrastructure subprocessors bound by strict confidentiality and data processing agreements:

• Google Cloud Platform / Firebase (Cloud hosting, encrypted database, and storage in the United States)
• Stripe, Inc. (PCI-DSS Level 1 payment processing)
• Telnyx LLC (Encrypted cloud fax transmission and telephony routing)

6. State Privacy Rights (CCPA / CPRA / VCDPA / CPA)

Depending on your jurisdiction, you have the right to request access to the personal information we hold about you, request correction of inaccuracies, request deletion of personal data (subject to legal record-keeping exceptions), and opt out of any non-essential communications. To exercise your privacy rights, email support@vendorscert.com.

7. Contact Information

Real Builds LLC (d/b/a VendorsCert & PactIQ)
Attn: Privacy & Compliance Officer
Email: support@vendorscert.com
Web: https://vendorscert.com/contact